Operation policy

1. Procurement instruction – online order placing

We, Truong Dinh Holding Co., Ltd do not conduct any online business via our website tdholding.dicom-interactive.com. Our website has updated information on TDH operations for customers to explore information on our company. We, therefore, do not provide you with instructions on how to buy and order products online
Therefore when you have an inquiry about our products and/ or services please contact us directly in order to be consulted and execute a contract with us.

2. Payment term

You may make direct payment to us via bank transfer, with bank account details provided below:


  • 11B Nguyen Binh Khiem, Ben Nghe Ward, District 1, Hochiminh City
  • Enterprise Registration Certificate: 0315585472
  • Date of issuance: 25/03/2019
  • Issued by: Business Registration Division, Department of Planning and Investment of Hochiminh City
  • Tel: 028.3910.5181
  • Email: info@tdholding.dicom-interactive.com

3. Transportation & Logistics arrangement

Time, place of delivery, and mode of transportation are varied from transaction to transaction, pursuant to terms and conditions of the contract/ agreement signed between TDH and its customer(s).

Please contact us for further advice.

4. Handling of complaints

TRUONG DINH HOLDING CO., LTD (TDH) is willing to receive all customer complaints in relation to our products and services via our hotline: 028.3910.5181, from 08:30 to 17:30 (Monday through Friday) weekly or via email at info@tdholding.dicom-interactive.com. We will respond as soon as possible.

Complaint cases:

  • We at all times are willing to receive all complaints and suggestions from customers on our
    products and services. TDH commits to listening to and maintaining continuous improvement to serve our customers better each day.

Forms of complaint handling

  • TDH understands how customers feel when they encounter unexpected circumstances. We
    will discuss with customers in good faith and collaborative spirit to agree on an appropriate resolution to handle all customer complaints and satisfy both TDH and customers.

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